Orders with a total value of AUD 120 or more (including AUD 120) qualify for free shipping.
Orders with a total value of AUD 120 or more (including AUD 120) qualify for free shipping.
Log in

Cart

Your cart is currently empty.

Continue shopping
Total
0.00 AUD

Terms of Service

 

Welcome to Selonilva (hereinafter referred to as “we” or “us”). This Service Policy outlines the terms and conditions governing your use of our online store and related services. Please review this policy carefully before using our services.

1. Introduction and Scope of Application

This Service Policy applies to all activities conducted through our online store, including browsing, placing orders, making payments, and receiving after-sales support. This policy forms an essential part of the agreement between you and us regarding the use of our services.

2. User Accounts and Website Responsibility

When using our website, you are responsible for ensuring that the information you provide is accurate and up to date.
We are responsible for maintaining the basic operation and stability of the website and will make reasonable efforts to ensure continuous access, except where interruptions occur due to factors beyond our control.

3. Product Information, Inventory, and Pricing Rights

We make reasonable efforts to ensure that product descriptions, inventory availability, and pricing information displayed on the website are accurate.
If discrepancies arise due to system updates or page adjustments, we reserve the right to make corrections before order confirmation and will notify you accordingly when necessary.

4. Orders and Payment

Once an order is successfully submitted and payment is completed, the order will enter the processing stage.
Order acceptance and processing status are determined based on the information shown in our system.

5. Shipping Policy

We provide shipping services within Australia.
Shipping arrangements include order processing time, estimated shipping time, shipping fees, carrier selection, and order tracking availability.

  • Orders enter processing after confirmation

  • Shipping time is calculated from the date of dispatch

  • Shipping fees are calculated based on order value

  • Tracking information is provided when available

For full details, please refer to:
Shipping Terms

6. Order Cancellation Policy

You may request to cancel an order before it enters the shipping preparation stage.
The eligibility of a cancellation request is determined based on the current order status.

  • Cancellation requests must be submitted through customer support

  • Refund arrangements will be made once cancellation is approved

  • Orders already in processing or shipping stages may not be eligible for cancellation

For more information, please refer to:
Order Cancellation Policy

7. Return and Exchange Policy

We offer return and exchange support for eligible orders in accordance with applicable conditions.
Return and exchange arrangements include validity periods, applicable scenarios, procedures, and cost responsibilities.

  • Requests must be submitted within the specified validity period

  • Products must meet the relevant return or exchange conditions

  • Approved requests will be processed accordingly

For complete details, please refer to:
Return & Exchange Policy

8. Dispute Resolution and Applicable Law

If any disputes arise in connection with the use of our services, we encourage resolution through communication and mutual understanding.
The interpretation and implementation of this Service Policy follow applicable legal principles.

9. Privacy and Data Protection

We value your personal information and take reasonable measures to protect it.
Details regarding data collection, use, storage, and your rights are outlined in our:
Privacy Policy

10. Intellectual Property

All content displayed on the website, including text, images, and identifiers, is protected by applicable intellectual property rights.
Unauthorized use, reproduction, or distribution of such content is not permitted without prior consent.

11. Limitation of Liability

We strive to provide stable and reliable services within a reasonable scope.
We are not responsible for indirect losses resulting from service delays, interruptions, or circumstances beyond our reasonable control.

12. Modifications to the Service Policy

We may update this Service Policy as operational needs change.
Any revisions will take effect upon publication on this page, and continued use of the services indicates acceptance of the updated terms.

13. Contact Information

If you have any questions regarding this Service Policy or our services, please contact us using the information below:

Address: 1546 E Mineral Rd, Gilbert, AZ 85234-4850, US
Phone: +1 (206) 920-8735
Email: support@selonilva.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)