Order Cancellation Policy
Welcome to Selonilva (hereinafter referred to as “we” or “us”). This Order Cancellation Policy explains the conditions, procedures, and refund arrangements related to order cancellations for purchases made through our online store.
1. Order Cancellation Conditions
You may request to cancel an order before it enters the shipping preparation stage.
If an order has already begun processing or has been shipped, cancellation requests may not be accepted. The final determination will be made based on the current order status.
2. Order Cancellation Procedure
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Please contact our customer support team via email or phone to request an order cancellation. You will need to provide:
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Order number
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Proof of payment
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Any additional information required to verify the order
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Our customer support team will review your request promptly.
If the cancellation is approved, we will notify you of the result as soon as possible and arrange the refund accordingly.
3. Refund Information
Once the order cancellation is confirmed, refunds will be processed within 1–3 business days.
The refund will be issued to the original payment method used for the order, such as a bank card, Visa, or MasterCard.
4. Contact Us
If you have any questions regarding order cancellations or related matters, please reach out to us using the contact details below:
Address: 1546 E Mineral Rd, Gilbert, AZ 85234-4850, US
Phone: +1 (206) 920-8735
Email: support@selonilva.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)