Shipping Policy

 

Welcome to Selonilva (hereinafter referred to as “we” or “us”). The following Shipping Terms outline important information regarding order shipment and apply to all purchases made through our online store.

Shipping Area

We currently provide shipping services within Australia only.
Shipping services to countries or regions outside Australia are not available at this time.

Shipping Fees

• Orders with a total value of AUD 120 or more (including AUD 120) qualify for free shipping.

• Orders with a total value below AUD 120 will be charged a flat shipping fee of AUD 6.99.

Taxes

All product prices displayed on our website include applicable taxes.
No additional tax charges will be applied at checkout.

Order Cut-off Time

• Orders placed and paid before 6:00 PM (Australia local time) will begin processing on the same day.

• Orders placed after 6:00 PM will be processed starting from the following day.

• If an order is placed on a non-working day, processing will begin on the next available working day.

Order Processing Time

Once payment is confirmed, orders will enter the processing stage.
The processing time is 1–3 business days, which includes order verification, preparation, and dispatch arrangement.

Shipping Time

After an order has been shipped, the estimated total shipping time is 7–12 business days.
Actual arrival times may vary depending on destination location, weather conditions, or logistics volume.

Shipping Carriers

We select reliable shipping carriers commonly used in Australia, including but not limited to:

• Australia Post

• Aramex Australia

Order Tracking

Once your order has been shipped, tracking information will be made available.
You may use the provided tracking number to monitor the shipping status of your order.

Responsibility Statement

We make every reasonable effort to ensure orders are shipped and delivered within the estimated timeframes. In cases of delays caused by factors beyond our control, such as weather conditions, transportation disruptions, or carrier delays, we will assist in communication with the carrier but are not responsible for any indirect losses resulting from such delays.

Receipt and Inspection

Please inspect the package upon receipt. If the outer packaging appears damaged or abnormal, we recommend noting the issue at the time of receipt and contacting us promptly so that we may assist you accordingly.

Contact Information

If you have any questions regarding shipping or your order, please contact us using the details below:

Address: 1546 E Mineral Rd, Gilbert, AZ 85234-4850, US
Phone: +1 (206) 920-8735
Email: support@selonilva.com
Business Hours: Business Hours: Monday to Friday, 9 AM – 6 PM (Australia/Sydney, AEST/AEDT)